Your Visit

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Your Visit


Arriving for your Appointment

Please only arrive a couple of minutes prior to your treatment- due to ongoing COVID-19 procedures, there is currently no internal waiting area inside the building, however, feel free to wait in your car.

Please wear a mask if you are able (unless officially exempt). Once in the treatment room the Practitioner may allow you to remove your mask, this is at the discretion of the individual practitioner and masks should still be worn in communal areas of the building i.e., corridors, toilets, etc.

Your Practitioner will come out and collect you – they may take your temperature before allowing you to enter the building. If you are showing a temperature, you may be asked to leave and rebook your appointment.

Please apply Hand Sanitiser when entering and leaving the building.


What to wear to your Appointment?

For treatments that require physical interaction we suggest wearing non- restrictive clothing that will allow you to move comfortably and be examined where needed.

Some treatments may require the removal of certain items of clothing to allow for access to affected parts of the body. If you are uncomfortable with this, please advise your Practitioner and they will suggest an alternative process of treatment.

Due to COVID-19 restrictions we are currently unable to offer you blankets* during treatments, but please feel free to bring your own along.

*you will always be offered couch roll to maintain your modesty.


Treating Children

All our Practitioners are guided by their own governing bodies and will have individual procedures in place when treating children (some Practitioners may not treat minors at all). Your child’s Practitioner will advise you of their own procedures.

Osteopathy (including Cranial Osteopathy) Children 16 years and under must be accompanied throughout appointments by a parent or legal guardian.

Talking Therapies (this includes Hypnotherapy, Counselling, Emotional Freedom Technique and Brainworking Recursive Therapy ®) Children 18 years and under must be accompanied throughout appointments by a parent or legal guardian. A consent form must also be signed prior to treatment.


Parking

Parking is available outside of the building, we do ask that where possible you avoid parking in front of our neighbouring businesses. If you park on the local streets, please avoid blocking access to any properties.

All vehicles are left at the owner’s risk, and the Bridge Centre cannot take responsibility for any damage or theft of any vehicles whilst clients are visiting the centre.


Reception

The Bridge Centre Reception Team are currently available Monday – Friday; 9am -6pm.

An answerphone service is available for all calls made out of these hours, alternatively you can email the team on reception@bridgenaturalhealth.co.uk – responses to emails will be made in standard reception hours as detailed above.

Your appointment may take place out of these hours, as our Practitioners set their own schedules.


COVID-19 Procedures - Reviewed & Updated June '22

To ensure the Health & Safety of all our Clients, Practitioners and the Bridge Team, restrictions remain in place, and you will be advised of specific requirements relating to your treatment when booking.

Feeling unwell or had a positive Covid-19 test?
We politely request that if you have tested positive for COVID-19 you do not attend the centre until either 10 days have passed, or you have received 2 negative tests after day 5. If you are unable to test we request that you rearrange your appointment for at least 10 days after symptoms started. This advice is in keeping with the government guidelines to protect vulnerable individuals who may be at the centre at the time of your visit, and also to keep Practitioners, and Bridge Centre Team Members as safe as possible.

Sanitise Hands
Anti-Bacterial Hand Gel is available in Reception, please apply upon entering & leaving the Centre.

Wait outside
We currently have no internal waiting area, please wait in your car or outside the Centre for your Practitioner to collect you for your appointment.
Seating is available for the frail and / or infirm – please ask a member of the Reception Team.

Wear a mask?
We recommend that a mask should always be worn by those visiting the centre who are clinically vulnerable or have regular contact with individuals who are clinically vulnerable.

Your Practitioner may ask you to wear a mask during your treatment, unless you are officially exempt.

You may notice that your Practitioner or member of the Reception Team is wearing a mask – this is for their own safety and undertaken as part of their advised clinical practice or as individual preference.

Advise of any additional people coming with you
Please let us know when booking if you wish to / will need to bring another person with you to your appointment.

 

For more information or if you have any queries, please contact the Bridge Team on 01332 521 270 or email reception@bridgenaturalhealth.co.uk. If we're unable to take your call, please feel free to leave a voicemail message and we will get back to you as soon as possible.

 
Cancellations

We understand that people’s lives are busy and complex and that things happen which are out of your control. Wherever possible though we require 24-hour's notice of a cancelled appointment. If 24-hour's notice is not given our Practitioners reserve the right to charge you for the full cost of the missed appointment. This is at the discretion of the individual Practitioners.


Payment Options

We accept cash and all forms of major credit and debit card excluding American Express.

Insurance Osteopaths: Charles Dunning & Rachel Shaw offer limited places for clients wishing to pay via selected insurance companies – if you would like to pay via insurance, please mention this prior to booking your appointment.

Official receipts are available upon request – these detail the Practitioners formal qualifications alongside appointment and payment details. If you would like an Official Receipt, please speak to a member of the Reception Team prior to your appointment.


Complaints

If you have an issue with any element of your treatment, please let us know.
You can speak to your Practitioner directly or contact our Centre Manager – Liz Say on 01332 521 270 or by emailing office@bridgenaturalhealth.co.uk

 

Looking For a Particular Treatment?

View the full range of treatments that the Bridge Centre provide.

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