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This is privacy notice of The Bridge Centre for Natural Health.

This is privacy notice of The Bridge Centre for Natural Health.

This document sets out how we The Bridge Centre for Natural Health use and store any personal data relating to clients and visitors to this website  in line with the Data Protection Act 2018. Please read the document carefully and note from time to time changes may be made to this policy and we recommend you visit this page regularly to ensure you are aware of our policy. 

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and contact our centres in person, over the phone, via email or the contact us page on this website. 

What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you make contact with the business via the contact us page.

This website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data controller(s)

Katy Henry of The Bridge Centre for Natural Health is the business owner and controller and responsible for your personal data (collectively referred to as The Bridge Centre for Natural Health, "we", "us" or "our" in this privacy notice). Our contact details are 185 Ladybank Road, Mickleover, Derby, DE3 0QL, 01332 521270, email reception@bridgenaturalhealth.co.uk. For all data matters contact Liz Say our data via email office@bridgenaturalhealth.co.uk

Please note data held by The Bridge Centre for Natural Health is for appointment booking purpose only. All data collated by the 3rd party practitioners working within The Bridge Centre for Natural Health building is at their discretion, in agreement with you the client and in accordance to the practitioner’s individual business data policy. 

Third-party links outside of our control

This website may include links to third-party websites of the practitioners and studio coaches who work within The Bridge Centre for Natural Health building, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. 

When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. THE PERSONAL DATA WE COLLECT ABOUT YOU AND WHY

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

What you do

What information is collected

What we it used for

Lawful basis for processing including basis of legitimate interest

Browsing our website (cookies)

Information about your computer such as the IP address, search engines and search terms. We use a tool called google analytics to collate this information. 

We use this information to ensure our website is as informative as possible, covers topics that are being searched for and to market our facilities and services. 

Legitimate Interest - The collection of this data is to lawfully allow us to fulfil a legitimate business need to develop our business information and its services to meet the needs of clients; new and existing.

Email us via our website contact us page

The contact us page requests the following information: Your name, your email address, a contact number and your enquiry

 

 

We use this information to reply to you and answer your enquiry. Should you make a booking the information is then placed on our booking system. All emails are deleted in line with our email deletion process. Your contact details will not be used for the purpose of marketing activity unless you have actively signed up to receive our e-newsletter.

Contract - Personal data is used on a lawful basis because you have asked us to fulfil your request for information or to make a booking thus creating a contract for services provisions.

Follow us on Facebook

If you wish to follow us on Facebook this is in line with the Facebook terms of usage. You can unfollow the Bridge Centre at any time. 

We use our business Facebook page to update our followers with information on special offers, competitions and new treatments available

Consent- it is your personal choice to follow us on Facebook and you can unfollow us at any time

Enter a competition

Any competitions run by the Bridge Centre for Natural Health are entered by you supplying your name and contact number via a slip in reception or on our Facebook page. In the event of you winning the competition contact will be made to you via Facebook if you entered on Facebook or for paper entries contact will be made by telephone or email (if you have supplied them)

The data is used only for the purpose of the competition. 

Consent – by entering into competitions you give consent for us to contact you if you are the winner. Entries and consent can be withdrawn by contacting us at any time. 

Entrants’ details are not used for any other purpose other than to enter the competition and are not added to marketing mailing lists unless you actively request to be.

Sign up to receive our e-newsletter 

If you actively request marketing communications we will request from you your full name and email address. You are able to opt out of receiving marketing email by clicking on the opt out section of the newsletter email.

Sending you our newsletter through Mail Chimp email marketing platform. 

 https://mailchimp.com/legal/privacy/

Consent is given by you and can be removed at any time by following the link on the newsletter or by contacting us via email or phone.

Ring to book an appointment

To book an appointment we need to set you up on our booking system. To do this we require your full name, address, telephone number, email address and how you found us. 

This information is used solely for the purpose of booking your appointment with a practitioner.

Contract - Personal data is used on a lawful basis because you have asked us to book you an appointment with a practitioner. 

The how you found us information is requested to enable us to see which marketing activity is working.

Make payment by cash, cheque or card

Payment details are taken but never stored by the Bridge Centre for Natural Health. Receipts are given for all transactions.

This information is used solely for the purpose of taking payment for your treatment. No payment details are stored.

Contract - Personal data is used on a lawful basis to fulfil our contractual obligations to you for payment for services used

You speak to a practitioner directly and want to book an appointment

Your name and contact number or email address

We use the number or email address to make contact with you and fulfil your appointment booking. Only in the event of a booking are you set up on our booking system.

Contract - Personal data is used on a lawful basis because you have asked us (via a practitioner) to fulfil your request for information or to make a booking.

You attend an appointment with a practitioner

Each induvial practitioner is self-employed and collect and store all their own data relating to your appointment and treatment. 

Client notes are at the discretion of the client and practitioner. Notes for the Osteopaths are filed by the reception team on a daily basis and stored within a locked cabinet. The content is by no means monitored or used by The Bridge Centre for Natural Health. 

Contract - Personal data is used on a lawful basis to fulfil our contractual obligations to you for making an appointment with a practitioner and taking payment for services used

You provide a practitioner with medical information during your appointment (special category data)

The information you consent to sharing during your treatment is specific to the request of information to enable a practitioner to best treat you and is specific to the practitioner and the treatment discipline. Consent is requested and maintained by the individual practitioners. 

The Bridge Centre does not store on the appointment booking system any of your special category data shared during your treatment appointment with a practitioner. The data is solely for the purpose of the appointment.

Contract - The lawful reason for The Bridge Centre processing you special category data is for the sole purpose of maintaining filing systems on behalf of the Osteopathy team. 

You are or would like to be a practitioner at the Bridge Centre and contact us by phone or email

Name, email address, contact number and CV if provided. 

For recruitment purpose of new practitioners

For setting practitioner up on the booking system, room allocation, contacting practitioners with appointment information and sending the practitioner updates via email.

Legitimate Interest - Personal data is used on a lawful basis because you have asked us to fulfil your request for information regarding vacancies and opportunities within the centre. 

 

*The Bridge Centre for Natural Health does not collect any Special Categories of Personal Data about you on our appointment booking system (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data 

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances – for the purpose of answering your enquiry and making an appointment booking with a practitioner:

  • Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
  • Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. 
  • Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to. 

Marketing 

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.  

Opting out

Personal data will only be used if you have specifically given consent to do so. You have the right to remove that consent at any time and can do so by clicking on the link within the e-newsletter or by contacting us direct via reception@bridgenaturalhealth.co.uk. This will not apply to personal data provided to us as a result of product or service purchase or experience or other transactions.  

Third-party marketing

We will get your express opt-in consent before we share your personal data for the purpose of marketing activity with any company outside of The Bridge Centre for Natural Health. In this instance a third-party would be the practitioners who are operating their business within the premises of The Bridge Centre for Natural Health. 

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. 

Change of purpose

We will only use your personal data for the purposes for which we collected it. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. WHO WE SHARE YOUR PERSONAL DATA WITH

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • Internal Third Parties – Practitioners operating their business within The Bridge Centre for Natural Health. The data shared will only be what is relevant for the appointment you have requested or upon receipt of a request for further information directly from a practitioner. 
  • External Third Parties Service - only in the event of technical issues where a third-party may need to access our systems to correct a technical issue. 
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. 6. INTERNATIONAL TRANSFERS

We do not transfer your personal data outside the European Economic area (EEA). 

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Personal data is kept for a maximum of 8 years post your last appointment. 

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

9. YOUR LEGAL RIGHTS

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data: 

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data; 
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means); 
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics). 

If you wish to exercise any of the rights set out above, please contact Liz Say in writing to office@bridgenaturalhealth.co.uk. Access to your data will be given within one month of your written application. Please note we can only give access to the data held by The Bridge Centre for Natural Health on the appointment booking system. All treatment and appointment notes are maintained by the individual practitioners and application for such notes must be done directly through contacting the practitioner/practitioners.  

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Changes to this notice and your duty to inform us of changes

This version was last updated on 25th May 2018. Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current. 

11. Queries, requests or concerns

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our data representative Liz Say via email at office@bridgenaturalhealth.co.uk

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

Cookies

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, track information about the visit, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Users must opt in to allow cookies to be set to comply with the  EU Cookie Law. If they choose not to do so, note that some parts of the Site may not function properly.

You can find more information about cookies at www.allaboutcookies.org

Persistent cookies

These cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies

These cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Strictly necessary cookies

These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required. By using the Website, you agree that we can place these types of cookies on your device.

These cookies are essential for the site to function. They are used for features such as e-commerce baskets, site log in and user tracking to ensure users can navigate the site effectively. These cookies are not available to third party sites and are not used to track behaviour to place personalised adverts or any other content.

Essential general purpose cookie set by the Concrete5 Content Management System which is only visible to this website.

Concrete5 Privacy Policy.

Functionality cookies

These cookies remember choices you make to improve your experience.These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. 

Performance cookies

These cookies collect anonymous information on the pages visited.These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Google Analytics Privacy Policy. You can choose to  opt out of Google Analytics.

Using browser settings to manage cookies

To find out how to control or delete cookies in the web browser you are using visit  www.aboutcookies.org

*These cookies are provided by a third party who could change their cookies in future outside of our control. We will review this policy regularly for any such changes.

Speak to a member of our team

Our practitioners are trained to advise you on the best treatments suitable for your needs. Contact us today to speak to one of our reception team and find out how we can help you.

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